What is a CSR?

Quality customer service representatives (CSRs) communicate with customers in person, by telephone, email, social media platforms, or live chat, with regard to the products and services offered at a company. Quality customer service representatives may take or enter orders, cancel accounts, as well as rectify, elevate, and record any customer complaints that come in.

What skills do you need to be a successful quality CSR?

Acting as the face of a company, quality customer service representatives are patient, personable, empathetic, diligent with details, and have phenomenal organizational skills and follow-through. By serving the needs of the customers with a smile and a solution, quality CSRs keep businesses profitable and customers loyal.

Looking to learn more about successfully serving customers and boosting your company’s client base? Learn more about our associate degree in Quality Management Systems today!

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