Concerns and complaints
Goodwin University is committed to full compliance with laws protecting individuals with disabilities. Students are encouraged to raise concerns and seek resolution if they believe they have not been properly accommodated or provided auxiliary aids or services. Additionally, students are encouraged to seek support if they believe they have experienced discriminatory behavior based on their disability status.
How can I raise my concern?
If you are concerned about an OAS decision or process related to your accommodations or services, you have the right to ask the OAS Manager to reconsider by submitting a Request for Reconsideration. This is an interactive process between the student and OAS to gather and evaluate additional relevant information related to your concern. Please note that a mere disagreement with an OAS decision is unlikely to result in a different decision.
If you have concerns or difficulties with your accommodations due to the action or inaction of any member of the University:
- Start by trying to resolve an academic matter by speaking directly with the faculty or staff member.
- If the matter remains unresolved, you can seek assistance from OAS, who can help mediate situations related to accommodations within campus settings, including classrooms, and action/inaction by faculty or staff.
- If you believe you have not received adequate support, you may choose to resolve the matter through a more formal appeal (see Appeals and Grievances)
- If you believe you have experienced discrimination or harassment, you have the right to file a discrimination complaint, or for inquiries concerning Goodwin University's Nondiscrimination Policy, Title IX, the Rehabilitation Act of 1973, and the Americans with Disabilities Act, contact Madison Yates, Title IX and Equity Coordinator, at MYates@goodwin.edu or (860) 913-2141.
Requests for reconsideration
What can I expect?
For Requests for Reconsideration or navigating concerns with accommodations, you can expect an interactive review process, involving student, the OAS Manager, and other relevant individuals (i.e. faculty, advisors, etc.). While your privacy is protected as much as possible, this is not always an anonymous process.
The outcome of the Request for Reconsideration will be communicated directly and in writing to students in a timely fashion by OAS. The length of time involved will depend on the complexity of the circumstances, as well as the number of parties involved.
Request for reconsideration
OAS uses an interactive process when assessing and determining reasonable accommodations. A similar interactive process is used to evaluate a student's Request for Reconsideration. A Request for Reconsideration allows any student registered with OAS to raise concerns related to their file review, accommodation decisions, or implementation processes.
Please note that mere disagreement with an OAS decision is unlikely to result in a different decision. Also, before submitting an appeal, students should have given reasonable time and efforts to making use of previously approved accommodations. The reconsideration process is typically focused on the processes involved in file review, outcomes, and implementation. Consideration is also given to the reason why a student believes the OAS decision was incorrect and is accompanied by new or more detailed information.
In order to support a timely review, students are encouraged to submit a Request for Reconsideration as soon as possible after the original decision. All requests will be reviewed when received, however the total timeframe between the original decision and the resolution of the Request for Reconsideration may mean that a significant amount of a semester has elapsed before the matter is resolved.
What are the action steps?
- Complete the Request for Reconsideration form, explaining the nature of your request and your concerns.
- If you feel that providing a written statement does not allow you to express yourself clearly and completely, you may contact the AccessAbility Services Manager. We will be glad to meet and talk through this information directly with you.
- Respond to AccessAbility Services' request to schedule a meeting.
- Understand that there is a limit of one Reconsideration per request without additional documentation provided.
- Review complete student file and Request statement.
- Arrange for a meeting with student.
- Notify the student of Reconsideration outcome in writing.
- Make every attempt to complete the review within two weeks, or as expeditiously as possible.
What outcome can I expect?
While a Request for Reconsideration may or may not result in a change to the original decision, it is the responsibility of the AccessAbility Services Manager to provide a clear explanation for the reasoning behind any reconsideration outcome.
Additionally, it is the responsibility of AccessAbility Services to respond to the student's request in a timely manner. The length of time involved will depend on the complexity of the circumstances, as well as the number of parties involved.