Online Studies information for current students
Blackboard Support is available Monday through Friday from 8:30 a.m.–5:30 p.m. Before or after that time, students are encouraged to call and leave a message or email. Any contact after hours will be responded to within 12–24 hours, depending on the situation. At this time, Blackboard Support is not equipped to have students walk into the office and ask questions. If students need in person help, we ask they contact Blackboard Support to set up an appointment.
|Questions||Who to contact|
|Logging into myNavigator / Getting into Blackboard||Goodwin IT Help Desk
|How to log into the student WiFi||Goodwin IT Help Desk|
|Help seeing a course in Blackboard||Blackboard Support|
|Forgot my password||Goodwin IT Help Desk|
|How to use Blackboard||Academic Success / Blackboard Support|
|Need to download an item(s) from Microsoft Office Suite||Goodwin IT Help Desk|
|Need help uploading a file for an assignment||Blackboard Support|
|Forgot password for myNavigator||Goodwin IT Help Desk|
|Issues taking a quiz or exam||Blackboard Support|
|I can't see my grades||Instructor or Blackboard Support|
|Install a browser or other software||Goodwin IT Help Desk|
|Links are dead in my course||Contact your Instructor and Blackboard Support|
|Unsure how to post to a discussion in Blackboard||Blackboard Support|
How do I access Blackboard?
- Visit the current students page on the Goodwin website
- Click on the myNavigator button
- Enter your Username and Password
- Username: 9 character Sonisweb ID (If you have letters in your ID use upper case)
- Password: Your Sonisweb PIN
- Click the "Login" button
What browser should I use?
Firefox. Internet Explorer is not supported by Blackboard and they strongly recommend students do not use it. We have heard antidotal information that Safari (for mac users) and Chrome are also not well supported.
When will I be able to see my course?
Courses open one day prior to the semester/module beginning. If it is within this time frame, please call Blackboard Support. If you register late for a course, it could take up to 24 hours to gain access to the newly added course.
Can I use my phone/tablet to take my course?
To check some minor things-grades, announcements, maybe watching a video, things along those lines is perfectly fine to use your phone/tablet. For assignments, discussion boards and definitely tests, we suggest using a laptop or desktop computer. There is a greater chance of losing your information due to WiFi dropping. If you have questions regarding using Blackboard on a specific devices, contact Blackboard Support.
I am having problems with a 3rd party software. (ie. Cengage, Taskstream, etc)
You can call Blackboard Support, but know we might not be able to help. We are a good place to begin though. We suggest in addition to connecting with us, you let your instructor know about your issue (there's a good chance other students are having similar problems) and also contact the 3rd party to see if they are experiencing any technical difficulties.
Can I contact an instructor through Blackboard?
Any correspondence with your instructor should be through the open forum located in most Blackboard courses or through your and their Goodwin email address.
I have another question, but do not see it listed here.
You're more than welcome to call Blackboard Support and ask your question. If we can't answer it, we will forward you to the appropriate person to ask.