Contact Us Today! 800.889.3282

Contact Us Today! 800.889.3282

Online Studies

Technical Requirements

How do I access Blackboard?

  1. Visit the Blackboard website
  2. Enter your Username and Password
    • Username: 9 Character Sonisweb ID (If you have letters in your ID use Upper Case)
    • Password: 9 Character Sonisweb ID (If you have letters in your ID use Upper Case)
  3. Click the "Login" button

Where are all my courses?

Once you have logged on to Blackboard, you will see the courses you are enrolled in on the right hand side. Contact Online Studies support if the term has already begun and your course(s) are still not available. For each course, the title of recent announcements (created by the instructor) will be listed.

To access the details of a course, click on the course title. This will take you to the course entry page. The course entry page normally shows you the announcements created by your instructor. It is imperative that your, the student, check Blackboard multiple times per week for new announcements.

How do I Change My Password?

Login into the Blackboard system and go to “Personal Information” within the left hand menu to change their password.

The default for your Blackboard password is set to your student ID number. In order to change your password please follow the steps below:

  1. Log in to Blackboard.
  2. Click Personal Information under Tools.
  3. Click on Change Password.
  4. Under section 1 enter your new password and reenter to verify new password.
  5. Click Submit

I forgot my password; what should I do?

The help desk is available 7 days per week. Please call tech support at number below

Web: http://esupport.ctdlc.org
Voice: (860) 515-3711
Toll free outside the Hartford Area: 1-866-462-8352
Hours of Operation
Monday – Thursday: 8:00 am – 10:00 pm EST
Friday: 8:00 am – 8:00 pm EST
Saturday: 8:00 am – 5:00 pm EST
Sunday: 10:00 am – 8:00 pm EST

Blackboard should be used with any Mobile Devices. Do not install the Blackboard Mobile APP.

All browsers require JavaScript, Java, Popups, and Cookies to be enabled

Microsoft® Windows® Operating System

Internet Explorer® 8 Internet Explorer 7 Firefox (Final Release Channel) Firefox 3.6 Firefox 3.5
Windows® XP (32-bit) Compatible Compatible Compatible Compatible Compatible
Windows Vista® (32-bit) Certified Compatible Compatible Certified Compatible
Windows Vista (64-bit) Compatible Compatible Compatible Compatible Compatible
Windows 7 (32-bit) Certified Unsupported Compatible Certified Compatible
Windows 7 (64-bit) Compatible Unsupported Compatible Compatible Compatible

Apple® Mac OS® Operating System

Safari® 5.0 Safari 4.0 Safari 3.2 Firefox (Final Release Channel) Firefox 3.6 Firefox 3.5
Mac OSX 10.5 "Leopard®" Compatible Compatible Unsupported Compatible Compatible Compatible
Mac OSX 10.6 "Snow Leopard®" Certified Compatible Unsupported Compatible Certified Compatible

The following technologies are not supported:
Internet Explorer 6
Firefox 1.X, 2.0, and 3.0
Safari 2.0, and 3.0
Mac OSX 10.4 “Tiger”
Java 5

Blackboard Learn requires the latest version of Sun JRE 6.

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