Frequently Asked Questions

Financial Aid, Payments, and/or Billing Issues
Who do I see if I have a question about my bill or payment?
Who do I talk to if I have financial problems or questions about Financial Aid?

Registration and/or Scheduling
How do I know when to see an Advisor instead of my Program Director?
Who do I see if I want to add, drop, or withdraw from a course?
Who do I speak with if I want to take a leave of absence or withdraw from Goodwin College?
Who do I see if I’m not sure what classes to sign up for next semester?
How do I register for classes?
What do I do if I need to repeat a course for the third time?
How do I request an Independent Study?
Who do I speak with about questions regarding the Nursing Program?

Transcripts and/or Transfer Credit
Where can I get an unofficial copy of my Goodwin College transcript?
How do I request an official transcript from Goodwin College?
How do I transfer courses from other colleges into Goodwin?
How much time do I have to get my official transcript from other colleges into Goodwin?
How do I know what will transfer in and what it will transfer in as?

Administrative Issues
How and where do I buy books for class?
Who do I see if I want to change my major or program?
Who do I talk to if I have a documented learning disability or other disability?
Who do I see if my job/health insurance needs proof that I am a student?
Who do I get my parking sticker from?
What if I need to update any changes to my name, phone number or address?

Student Issues and/or Activities
What do I do if I have a problem with my instructor?
Are there student activities?
Who do I talk to if I need tutoring?

How do I transfer courses from other colleges into Goodwin?
Students should be aware that not all college credits are transferable. Course credits are transferred when:

1. The course has been taken at an accredited, degree-granting institution
2. The grade earned is a “C” or better
3. The course is applicable to a degree program at Goodwin

All questions about transfer credits or earning credit based on life experiences should be directed to the Transfer Counselor, your Academic Advisor or Program Director. For greater detail, see the Student Handbook.

How much time do I have to get my official transcript from other colleges into Goodwin?
Students are strongly encouraged to request that their official transcript from all other colleges they have attended be on file with the Registrar’s Office by the end of their first semester (15 weeks).

How do I know what will transfer in and what it will transfer in as?
Students should be aware that not all college credits are transferable. Course credits are transferred when:
(1) The course has been taken at a regionally accredited, degree-granting institution
(2) The grade earned is a “C” or better
(3) The course is applicable to a degree program at Goodwin

In some instances a student may receive credit based on their life experiences. Students should see their Academic Advisor for additional information.
You will receive a letter from Goodwin College once your credits have been evaluated. Once you receive the letter, make an appointment with your advisor or program director to find out how the credits apply to your program. For greater details, see the Student Handbook.

What if I need to update any changes to my name, phone number or address?
Speak with Ivy Kimble in the Academic Office, or go to the Downloadable Forms page – select the Change of Name or Address Form – then fill it out and drop it off with Ivy Kimble in the Academic Office.

Where can I get an unofficial copy of my Goodwin College transcript?
See Ivy Kimble or Christine Boudreau in the Academic Office or go to the Downloadable Forms page - select Unofficial Transcript Request form - then fill it out and drop it off with Ivy Kimble or Christine Boudreau in the Academic Office.

How do I request and official transcript from Goodwin College?
Either pick up a request form in the Academic Office or go to the Downloadable Forms page – select Official Transcript Request form – then fill it out and take it to Accounting for processing.

Who do I see if I have a question about my bill or payment?
Questions regarding bills and payments should be directed to the Accounting Office.

Who do I see if I want to add, drop, or withdraw from a course?
See your Academic Advisor in Room 144.

How and where do I buy books for class?
Contact the Goodwin Bookstore for information about purchasing books or Goodwin apparel. Stop in on the first floor of our River Campus at One Riverside Drive, or visit them online.

Bookstore Hours:
Mon-Thurs: 8 a.m. to 7 p.m.
Fri: 8 a.m. to 6 p.m.
Sat: 9 a.m. to 4 p.m.

Who do I see if I want to change my major or program?
See Ivy Kimble in the Academic Office. You must see her before you register for courses in your new program.

Who do I talk to if I have a documented learning disability or other disability?
See Denise Schwabe in the Academic Office.

Who do I see if my job/health insurance needs proof that I am a student?
See Ivy Kimble or Christine Boudreau in the Academic Office.

Who do I talk to if I have financial problems or questions about Financial Aid?
Speak with the Financial Aid office.

Who do I speak with if I want to take a leave of absence or withdraw from Goodwin College?
See Ivy Kimble in the Academic Office.

Who do I see if I’m not sure what classes to sign up for next semester?
Look at your course catalog booklet for the courses in your program, get a list of courses being offered at the academic window, and see your Academic Advisor.

Who do I speak with about questions regarding the Nursing Program?
Contact  the Nursing Department at (860) 727-6918.

Who do I get my parking sticker from?
Speak with Mary Henderson at the Information Desk in the lobby.>

What do I do if I have a problem with my instructor?
Students should first speak with their instructor and discuss the problem. If the problem can’t be resolved, then the student should speak with the department chairperson for that department. Lastly, if the department chair can’t resolve the problem, the student should contact Joy Butler, Assistant Dean of Student Services.

What do I do if I need to repeat a course for the third time?
See the Department Chairperson for that course to get written permission before registering for that class in the upcoming semester.

How do I register for classes?
Registration for the following semester is always during Week Ten of the current semester. So for example to register for classes for the Spring 2010 semester you would register during Week Ten (November 9-13 2009) of the Fall 2009 semester.
A schedule with class offerings and the registration steps is posted on the Current Students website in the weeks leading up to Week Ten. Make sure to follow all steps!

Are there student activities?
Joy Butler coordinates the student clubs and activities on campus.

Who do I talk to if I need tutoring?
Joy Butler coordinates tutoring in the Learning Resource Center.

How do I request an Independent Study?
Students are only granted an independent study under extreme extenuating circumstances. Students must make the request to the department chair responsible for the class before the will be allowed to register for an independent study. The department chair must put in writing the class the student can register for as an independent study.

How do I know when to see an Advisor instead of my Program Director?
If you are in any program (outside of General Studies and Health Sciences) you should always try to see your Program Director first but for registration you are required to see your Program Director before you are able to register for courses. Visit the “Who’s My Advisor” and the “Program Directors” pages if you need help finding out who your Advisor and/or Program Director is. For general assistance, degree planning, degree audits, course add/drop/withdraws, and for any kind of academic support you can see either your Academic Advisor or your Program Director as often as you need. Remember we are here to help you!