BUS 135 - Customer Relations in a Multi-cultural World

3 credits (PREREQUISITE: NONE)

This course takes an in-depth look at working with individuals, organizations, and communities that have varying forms of language and value systems. Students will examine personal cultural competencies, values, and communication approaches that are required for quality customer service. Strategies to understand and meet the customer’s needs across cultures are discussed and analyzed. MC (F, Sp)