BUS 125 - Sales and Service I: The Fundamentals

3 credits (PREREQUISITE: NONE)

This course covers the fundamentals of sales and customer service. Students are introduced to the concepts of having a positive attitude, the importance of listening, communication styles and skills, the basic steps of the sales, and the importance of quality service. They will understand the importance of developing a personal selling philosophy, understanding their product, and developing a basic presentation strategy. Students will also learn the importance of ethics in selling. (F)