BUS 125 - Sales and Service I: The Fundamentals
3 credits (PREREQUISITE: NONE)
This course covers the fundamentals of sales and customer service. Students are introduced to the concepts of having a positive attitude, the importance of listening, communication styles and skills, the basic steps of the sales and the importance of quality service. They will understand the importance of developing and personal selling philosophy, understanding their product and developing a basic presentation strategy. Students will also learn the importance of ethics in selling. (F)